私隱政策與收集個人資料聲明

1. 收集個人資料

我們可能收集以下類別的資料：

• 帳戶及聯絡資料：姓名、電話號碼、電郵地址、出生日期，以及 Apple、Google 或其他登入服務提供的帳戶識別資料。密碼及登入憑證由身份驗證服務處理；IP Life 不會以明文保存用戶密碼。
• 對話及用戶內容：文字輸入、語音、語音轉錄文字、AI 回覆、聊天記錄，以及用戶主動提交的支援、意見或 AI 回覆舉報。AI 舉報只附帶被舉報的 AI 回覆、原因、選填說明及必要技術參照，不會自動附上整段其他私人對話。
• 裝置、技術及安全資料：IP 位址、裝置及 App 識別資料、App 版本及 Build、推送通知 token、完整性及防濫用訊號、診斷資料、錯誤及有限操作記錄。
• 購買及點數資料：商品、購買、續期、退款、撤銷、恢復購買、會籍權益及點數帳簿。付款及信用卡資料由 Apple 或 Google 處理，IP Life 不會取得完整付款卡資料。
• 偏好資料：通知、產品訊息、私隱及其他 App 設定。
• 第三方廣告互動：你與 App 內橫額廣告或合作品牌連結互動的紀錄。

2. 使用個人資料的目的

我們只會把收集所得的資料用於以下目的：

• 建立及保護帳戶，提供文字與語音 AI 功能，並保存用戶要求的聊天記錄。
• 處理購買及點數、傳送服務通知、提供客戶支援及處理內容安全舉報。
• 按你的偏好提供個人化服務，並偵測欺詐、濫用或其他安全風險。
• 顯示相關廣告及品牌合作資訊；我們不會把可識別你身份的資料出售給廣告商。
• 保障 App 的系統安全及防止欺詐活動。

3. 對話內容及私隱保障（不披露原則）

保密承諾：我們承諾不會公開披露你的個人資料，亦不會公開你與 AI 聊天機械人的具體對話內容。

模型訓練：除非已取得你的明確同意，或資料已經過嚴格的去識別化或匿名化處理，否則我們不會把你的私人對話用於公開模型訓練或與第三方分享。

4. 資料分享及第三方連結

不出售資料：我們絕不會把你的個人資料出售給任何第三方。

服務供應商及跨境處理：為提供服務，我們可能使用 Supabase、Railway、Google Gemini、MiniMax、Twilio、Backblaze B2、RevenueCat、Apple、Google 及 Expo。資料可能在香港以外處理；我們會按合約、存取控制及適用法律採取合理保障。

廣告及外部連結：本 App 可能載有合作品牌的橫額廣告及第三方服務連結。當你按下橫額並進入第三方平台後，該平台不受本私隱政策約束；請查閱相關第三方的私隱政策。

法律要求：只有在適用法律、法院命令或政府執法機關依法要求時，我們才會披露所需資料。

5. 刪除帳戶及資料保留

刪除帳戶權利：你可隨時透過 App 內「我的」>「刪除帳戶」功能，或電郵聯絡我們提出刪除要求。

資料保留：生成語音可為重播而儲存最多 7 日，其後按既定生命週期刪除。其他沒有固定刪除期限的資料，只會在提供服務、保障安全、處理爭議及履行法律、會計或審計責任所需期間保存。

刪除資料：App 內刪除要求會令帳戶進入 14 日待刪除期，期間不能使用同一電話號碼建立另一帳戶。待刪除期完結後，我們會刪除或不可逆地匿名化不再需要的個人資料，但法律、付款、退款、防欺詐、內容安全、審計或爭議處理要求保存的有限記錄除外。刪除 IP Life 帳戶不會自動取消 Apple App Store 或 Google Play 訂閱。

6. 政策修訂及查詢

我們可能不時更新本私隱政策。任何修訂會在 App 內公布；你繼續使用本 App，即表示你接受經修訂的私隱政策。如有查詢，請電郵至 info@iplife.ai。

Privacy Policy & Statement

Preamble & Introduction

Welcome to IP Life ("the App" or "we"). We value your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data.

1. Collection of Personal Data

We may collect the following categories of data:

• Account and Contact Information: Name, phone number, email address, date of birth, and account identifiers supplied by Apple, Google or another sign-in provider. Passwords and sign-in credentials are handled by the authentication provider; IP Life does not store plaintext passwords.
• Dialogue and User Content: Text inputs, voice inputs, transcripts, AI responses, chat history, support or feedback content, and structured AI-response reports submitted by the user. An AI report includes only the reported AI response, reason, optional note and necessary technical reference, not the rest of a private conversation by default.
• Device, Technical and Security Data: IP address, device and App identifiers, App version and build, push notification token, integrity and anti-abuse signals, diagnostics, errors and limited operational records.
• Purchase and Points Data: Products, purchases, renewals, refunds, revocations, restores, membership entitlements and the points ledger. Apple or Google handles payment-card data; IP Life does not receive full card details.
• Preferences: Notification, product-message, privacy and other App settings.
• Third-Party Advertising Interaction: Records of your interactions with in-App banner ads or partner brand links.

2. Purpose of Using Personal Data

We only use collected data for the following purposes:

• Creating and protecting accounts, providing text and voice AI features, and storing chat history requested by the user.
• Processing purchases and points, sending service notifications, providing customer support and handling content-safety reports.
• Providing personalized services based on your preferences and detecting fraud, abuse or other security risks.
• Displaying relevant ads and brand collaboration information (we will not sell your personal identity data to advertisers).
• Ensuring the system security of the App and preventing fraudulent activities.

3. Dialogue Content & Privacy Protection (Non-Disclosure Principle)

Confidentiality Assurance: We commit not to publicly disclose your personal data or the specific content of your conversations with the AI Chatbot.

Data Model Training: Unless we have obtained your explicit consent or have processed the data through strict "De-identification/Anonymization," we will not use your private conversations for public model training or third-party sharing.

4. Data Sharing & Third-Party Links

No Sale of Data: We will never sell your personal data to any third party.

Service Providers and Cross-Border Processing: We may use Supabase, Railway, Google Gemini, MiniMax, Twilio, Backblaze B2, RevenueCat, Apple, Google and Expo to provide the service. Data may be processed outside Hong Kong subject to reasonable contractual, access-control and legal safeguards.

Advertising & External Links: This App contains banner ads from partner brands and links to third-party services. When you click on such banners to enter third-party platforms, you are no longer bound by this Privacy Policy. We recommend that you review the privacy policies of such third parties.

Legal Requirements: We will only disclose necessary information when required by applicable law, court orders, or government enforcement agencies in accordance with the law.

5. Account Deletion & Data Retention

Account Deletion Rights: You have the right to submit a deletion request at any time via the "Mine" > "Delete Account" function within the App, or by emailing us.

Retention: Generated voice audio retained for replay is deleted under a lifecycle of no more than seven days. Other records without an implemented fixed deletion period are retained only for as long as reasonably needed to provide the service, protect security, handle disputes, and meet legal, accounting or audit obligations.

Data Erasure: An in-App deletion request starts a 14-day pending-deletion period, during which the same phone number cannot create another account. After that period, data that is no longer required will be deleted or irreversibly anonymised, except for limited payment, refund, fraud-prevention, safety, audit, dispute or legal records that must reasonably be retained. Deleting an IP Life account does not cancel an Apple App Store or Google Play subscription.

6. Amendments & Inquiries to Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be announced within the App. Continued use of the App signifies your acceptance of the revised Privacy Policy. If you have any questions regarding this policy, please contact us via email: info@iplife.ai.